Orders
How do I track my order?
Once your order has been processed and shipped (typically within 1–3 business days), you will receive a confirmation email with a tracking number. Orders typically arrive within 5–15 business days.
Alternatively, you can visit our Track My Order page, where you can enter your order number and email address to check the latest updates on your shipment.
For assistance, contact us at support@berkana-home.com
Can I modify or cancel after it has been placed?
We strive to process orders quickly. Modifications or cancellations may only be possible if the order has not yet been processed or shipped.
To request changes, contact support@berkana-home.com immediately with your order number. Once shipped, orders cannot be canceled, but you can refer to our Return & Refund Policy for further assistance.
What payment methods do you accept?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Affirm.
Shipping
What shipping options do you offer?
We offer standard shipping for all orders within the United States. Delivery typically takes 5–15 business days, depending on your location. All orders are processed within 1–3 business days before shipping.
For questions about your shipment, contact us at support@berkana-home.com.
How much does shipping cost?
In most cases, we strive to offer free shipping for our customers. However, in some instances, shipping fees may apply. Any applicable shipping costs will be clearly displayed at checkout before you complete your order.
Do you ship internationally?
At the moment, we only offer shipping within the United States. However, we are exploring options to expand our reach in the future. Stay tuned for updates, and thank you for your understanding!
Returns
What is your return policy?
Returns are accepted within 15 days of delivery for items in their original, undamaged condition, including packaging and all accessories. Return shipping fees may apply unless the return is due to an error or a defective product.
For more details, refer to our Return & Refund Policy.
When can I expect my refund?
Refunds are typically processed within 5–7 business days after we receive the returned item. We will notify you by email once the refund is processed. If you have not received confirmation within this timeframe, contact us for assistance.
How do I start a return?
To initiate a return, email us at support@berkana-home.com with your order number and reason for the return. We will provide a return label and instructions for shipping.
During your consultation, our team will walk you through the installation process.
Our consultation service is completely free with no obligations.
